Chat Privacy Policy

This policy explains how Payteva collects, uses, and protects information shared with us through our website's live chat feature.

What We Collect

When you start a chat session, we may collect your name, email address, phone number, and the content of your messages. We also collect basic technical information such as your IP address, browser type, and the pages you visited on our site.

How We Use It

Chat information is used to answer your questions, follow up on your inquiry, train our support staff, and improve the quality of our service. Chat transcripts may be stored for quality assurance and record-keeping purposes.

Sharing

We do not sell chat data. We may share information with our chat platform provider, who is contractually bound to protect it, and with team members at Payteva who need it to respond to your inquiry.

Your Choices

You can end a chat at any time. Please do not share sensitive personal information (such as full credit card numbers, Social Security numbers, or passwords) over chat.

Contact

For questions about this policy, contact us at (515) 368-8798 or 4349 NW Urbandale Dr., Urbandale, IA 50322.