Live Chat Communications & Recording Policy

Effective date: November 06, 2025

To better assist our customers and provide responsive, accurate support, we offer live chat functionality on our website.

Live chat conversations may be recorded, stored, and reviewed for purposes such as customer service, order assistance, quality assurance, training, and internal operations. These records allow our account managers to better understand your needs, provide informed follow-up, and continually improve the support experience we deliver.

By using our live chat feature and continuing a conversation after receiving notice, you consent to the recording and retention of your chat communications in accordance with applicable state and federal laws.

How We Use Live Chat Information

Information collected through live chat may include the content of the conversation, contact details you choose to provide, and technical information related to the chat session. This information is used to:

• Support our Account Managers in responding efficiently and accurately
• Maintain continuity in customer service and order support
• Improve our services, training, and internal processes
• Provide a consistent and high-quality customer experience

Legal Compliance & Consent

Live chat communications are handled in compliance with applicable U.S. privacy, consent, and data protection laws. Some states require consent from all parties before communications are recorded. To meet these requirements, we provide clear notice that live chats may be recorded, and continued participation in the chat is considered acknowledgment and consent.

If you prefer not to have your conversation recorded, alternative contact methods are available on our website.

Data Security & Retention

Live chat records are stored securely and are accessible only to authorized personnel or service providers as necessary to support customer service operations. We retain chat records only for as long as reasonably necessary to fulfill the purposes outlined above or as required by law.